e等公務園+學習平臺
高雄情境英文-公務接待《解答》
01當外國民眾打電話報案表明遺失錢包，公務員不必請對方留下聯絡資料。
- ○
- ╳正解
02公務員在溝通時，要顧慮到賓客的需求與想法，不必堅守自身原則。
- ○
- ╳正解
03若有外國民眾前來公務單位，公務員要如何主動詢問他？
- APlease take a number slip.
- BMay I know which division/department you are looking for?
- CHi! How may I help you?正解
- DI am sorry but I am afraid you are in the wrong division/department.
04若要向外國民眾說明可以到哪裡用餐，公務員可以這樣說：If you are hungry, you can have a meal in the food court on the 11th floor.
- ○正解
- ╳
05若外國民眾所要辦理的事項，負責人員不在，公務員可以說：When she is back, I will tell her to call back soon.
- ○正解
- ╳
06在SMART說話力中， R是指反應，公務員應該要注意聽者的回應，調整說話內容與方式。
- ○正解
- ╳
07公務員在櫃台接待時，要向外國民眾收取資料，應該怎麼說呢？
- APlease be ready for your foreigner's certificate of residence and one 2-inch photo with a front view without hat.
- BPlease get ready for your foreigner's certificate of residence and one 2-inches photo with a face and take off your hat.
- CPlease ready your foreigner's certificate of residence and one 2-inches photo with half body and take off your hat.
- DPlease prepare your foreigner's certificate of residence and one 2-inch photo with a clear front view of face without hat.正解
08在SMART說話力中，A是指聽眾，代表公務員要使用艱深的專業名詞向對方解釋。
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- ╳正解
09外國民眾打電話報案表明遺失錢包，公務員應該要詢問：May I know where you lost your wallet?
- ○正解
- ╳
10公務員要向外國民眾收取資料，應該要說：Please get ready for your foreigner's certificate of residence.
- ○
- ╳正解
11在SMART說話力中，M是指方法，公務員要瞭解說話的目的，掌握主題。
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- ╳正解
12如果外國民眾詢問該如何填寫表格，公務員可以說：Please fill out your name here and tell why did you want to live here.
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- ╳正解
13公務員在溝通時要多傾聽，適當回應。
- ○正解
- ╳
14公務員接聽電話時，遇到外國民眾要報案，可以說：If you need to report a case, please call 110 or 119.
- ○正解
- ╳
15下列關於公務員向外國民眾介紹周遭環境的回應，何者正確？
- AThere is a Youth Bookstore near the City Hall.
- BZhongxiao Night Market is in the neighborhood.
- CYou can also take a stroll around Sanduo Shopping District.
- D以上皆是正解
16在SMART說話力中，S是指情境，代表說話前要先判斷情況，選擇適當的時機與方式表達。
- ○正解
- ╳
17在SMART說話力中，T是指主題，代表公務員要就聽者的立場與說話目的，思考適合的方式。
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- ╳正解
18若要對外國民眾說明如何到達社會局，公務員可以這樣說：Please go direct in the corridor. Take the elevator to the 9th floor. The Social Affairs Bureau is in the 9th floor.
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- ╳正解
19公務員在櫃台接待時，遇到外國民眾，可以說：Good morning, and how may I help you?
- ○正解
- ╳
20若公務員接聽到外國民眾的電話，可以如何回應？
- AHello, this is Department of Administrative and International Affairs. How may I help you?正解
- BHello, here is Department of Administrative and International Affairs. Where may I help you?
- CHello, this is Department of Administrative and International Affairs. Anything you need help?
- DHello, this is Department of Administrative and International Affairs. What help do you need?